Use Case

Vehicle Damage Photo Request

Automate the request for vehicle damage photos and remove the need for claim adjusters to make multiple attempts for vehicle damage photos, including the initial request, reminders, and documentation of each step in between.

The Challenge

Claim adjusters are tasked with multiple steps during the claims process. Repetitive tasks such as requesting vehicle damage photos are tedious, expensive tasks that require claim adjusters to pull away from complex investigations and high-priority claims to complete.

The Solution

With REPORT, insurers can customize requests through an interactive digital experience. STREAMLINE connects to REPORT and manages these requests, reminds customers on customized timers, adds notes in the claim file and can notify the adjuster once photos have been received.

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