Use Case

Schedule Appraisal

Most customers have never experienced an auto loss so, after an accident, there is a lot of information to absorb and multiple steps they must do in order to get their vehicle appraised and repaired.

The Challenge

Most customers are experiencing a claim for the first time so scheduling an appraisal can be confusing, difficult to prioritize and challenging to dedicate the time to call different places to schedule an appointment that fits in with their availability.

The Solution

This is where STREAMLINE can be leveraged being the center of information between the customer, your core claims system and auto appraisers. By using one interface, a customer can schedule an auto appraisal appointment in their availability right on their phone or desktop while on the go eliminating the need to make multiple calls to the insurer and appraiser to coordinate times and dates.

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