Use Case

Personal Accident

Metromile’s straightforward touchless claims process keeps customers informed and in control while filing their personal accident claim.

The Challenge

After an accident, customers are tasked with completing multiple steps to file their claim. Lack of understanding the claims process and coordination of multiple documents and details can add stress to an already difficult situation. One missed document can stall the entire process, increasing customer frustration, and creating further dissatisfaction.

The Solution

REPORT makes it easy for customers to see what they need to file and pursue a claim. A user-friendly interface carefully walks customers through their claim by asking dynamic questions relevant to their accident. The intuitive workflow in Metromile’s touchless claims process eliminates the need for customers to answer unnecessary questions and guides insureds through the exact steps to submit required documents and photos to complete their claim.

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