Process Handled:

Metromile product(S) used:

Use Case

Direct Claim to Cash

Predict at FNOL if the loss meets the criteria to offer a cash settlement in lieu of repairing the vehicle and issue payment without a claim adjuster ever touching the claim.

The Challenge

Filing a claim can be an inconvenient process for any customer. The time it takes to report the claim, follow up with the claim adjuster, assume a repair must be scheduled and then finally get paid can take a lot out of anyone’s day.

The Solution

Insurers can set business rules that trigger STREAMLINE to offer a cash payout to the customer in lieu of repairs right when the claim is reported, eliminating the need for the normal, time-consuming steps afterwards and increasing customer satisfaction levels and closing ratio instantly.

More About Metromile’s Digital-First Touchless Claims Platform

Property Damage from Vehicle(s)

Offer a full end to end claims experience, including subrogation and reimbursement of deductible, for property loss types that have a high predictability of recovery.

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Scheduled and Valuable Personal Property Claims

Allow customers to be empowered in their claims process to choose the settlement option that’s right for them and expedite claims where coverage is predefined in an endorsement.

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E2E Theft Loss Automation

Allow claim adjusters to focus more on high-value, complex claims and let our platform perform concise investigations, keep the customer informed at every step, and execute claim processing and settlement for claims that are eligible for straight through processing.

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Explore Our Claims Automation Learning Center

Blog

Catching Fraud: Why Insurers Should Consider Machine Learning

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How Metromile STREAMLINE Intelligent Process Automation Compares to Robotic Process Automation (RPA)

In the insurance industry, intelligent process automation and robotic process automation can optimize business processes and increase workforce productivity and efficiency. The result is a great customer experience and improved operational efficiency. But the devil is in the details. What is robotic process automation (RPA)? Robotic process automation (RPA) uses software or so-called robots to […]

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5 Things Insurers Should Know to Maximize the Success of Their Automation Technology Project

P&C insurers are grappling with massive headwinds: a low-interest economic environment, new competitors, and rapidly evolving technology. Insurance executives can turn to automation to save costs and improve the efficiency of their business. Consider implementing these five fundamental principles to drive more value from technology. 1. Understand your status quo very well.  Before getting started […]

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Here’s How Insurers Can Use Automation to Innovate Their Operations

Metromile Enterprise’s claims innovation expert, Matthew Walsh Matthew Walsh spent his career in the insurance industry, managing complex claims, including exotic vehicles, motorcycles, and high-cost losses. He was most recently the director of claims innovation at Metromile, where he focused on automating claims, digitizing the first notice of loss, improving fraud tools and detection, promoting […]

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Digitizing FNOL is the First Step in Improving a Claims Journey

  Insurance companies make an unspoken promise to their customers: we’ll be there when you need us. Unfortunately, when it comes time to deliver, many policyholders ultimately don’t believe insurance companies are fulfilling this promise. According to Accenture, 41% of policyholders who submit a claim are likely to switch insurance companies within a year. The […]

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Behind the Scenes with Bill Chval, Metromile’s New VP, Enterprise Sales

Insurance industry veteran Bill Chval recently joined Metromile as our vice president, enterprise sales. While he may be a new team member, Bill had known Metromile since our earliest days, when we had fewer than 15 employees in a tiny office in Redwood City, California. Tell us a little bit about your background. I started […]

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