Free up claim adjuster’s time by allowing automation to manage unresponsive customers and follow up on a set cadence, ultimately closing the claim and sending the appropriate notifications.
If a customer chooses not to pursue a claim, they generally have no need to call the claims team to inform them. The claim adjuster dedicates their time to following up to ensure whether or not the customer wants to pursue or withdraw their claim.
STREAMLINE takes these steps away from a claim adjuster by automating a follow up process implemented with business rules to contact the customer through an email cadence defined by you. STREAMLINE can navigate customers still interested in pursuing their claim back to a claim adjuster and can close claims and send notifications to those customers who are unresponsive.
More About Metromile’s Digital-First Touchless Claims Platform
Property Damage from Vehicle(s)
Offer a full end to end claims experience, including subrogation and reimbursement of deductible, for property loss types that have a high predictability of recovery.Continue Reading
Scheduled and Valuable Personal Property Claims
Allow customers to be empowered in their claims process to choose the settlement option that’s right for them and expedite claims where coverage is predefined in an endorsement.Continue Reading
E2E Theft Loss Automation
Allow claim adjusters to focus more on high-value, complex claims and let our platform perform concise investigations, keep the customer informed at every step, and execute claim processing and settlement for claims that are eligible for straight through processing.Continue Reading
Experience the Power of Claims Automation
The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.