Use Case

Claim Withdrawal

Free up claim adjuster’s time by allowing automation to manage unresponsive customers and follow up on a set cadence, ultimately closing the claim and sending the appropriate notifications.


The Challenge

If a customer chooses not to pursue a claim, they generally have no need to call the claims team to inform them. The claim adjuster dedicates their time to following up to ensure whether or not the customer wants to pursue or withdraw their claim.

The Solution

STREAMLINE takes these steps away from a claim adjuster by automating a follow up process implemented with business rules to contact the customer through an email cadence defined by you. STREAMLINE can navigate customers still interested in pursuing their claim back to a claim adjuster and can close claims and send notifications to those customers who are unresponsive.

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