Use Case

Claim File Reviews – Team Level

Team Leads have a duty to ensure their team is following the company’s best practices to negotiate and settle claims.


The Challenge

Depending on your business, claim files are reviewed regularly for each claim adjuster to ensure a proper investigation is being conducted and an appropriate settlement is reached. This is a manual process for the Team Lead that involves a wide review of the claim file and checking boxes where expectations are met or unmet.

The Solution

By using STREAMLINE, insurers can implement business rules to automatically examine claim files without the need for human intervention or oversight and provide results to the appropriate parties. This allows more time for Team Leads to focus on coaching and supporting their team while leading them towards success.

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