Use Case

Bylaw Document Requests

When an insured is part of an HOA, the bylaws will determine whether coverage for a direct loss to the property falls under the insured’s policy or the master building policy. STREAMLINE and REPORT are your solutions to generate and manage these requests without the need for claim adjuster intervention.

The Challenge

Requesting bylaws can be a hassle that increases the number of touchpoints and adds unnecessary tasks such as leaving voicemails, adding notes and creating multiple diary activities. For the customer it can be cumbersome to obtain their bylaws, upload large-sized documents and ensure the information requested was received.

The Solution

Our STREAMLINE solution can request bylaws from the insured automatically after a property loss and REPORT provides a best-in-class user experience to engage with and upload documents. Never worry about unnecessary delays in the claim and enrich your customer experience . STREAMLINE has ready-to-use process templates available or you can customize your business rules and triggers based on your team’s best practices.

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