Use Case

Auto Close – No Response

Take the job of status follow ups, voicemails and emails from non-responsive customers out of your claim adjuster’s workday and automate these steps that can lead to an automated closure of a claim with the file noted and a closed claim letter sent to your customer.

 

The Challenge

Claim adjusters have enough tasks and investigations to focus on daily. When customers do not respond to attempts to reach them to determine whether they are pursuing a claim, this can lead to underused resources who must now focus on time-consuming, repetitive tasks.

The Solution

The value of STREAMLINE is very apparent as it removes the need for claim adjusters to make these follow ups and can be configured to update the claim file, send customized notices to the customer with REPORT, close the claim in your core claims system and send a closed claim letter to your customer.

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