Auto Close – No Response
Take the job of status follow ups, voicemails and emails from non-responsive customers out of your claim adjuster’s workday and automate these steps that can lead to an automated closure of a claim with the file noted and a closed claim letter sent to your customer.
Claim adjusters have enough tasks and investigations to focus on daily. When customers do not respond to attempts to reach them to determine whether they are pursuing a claim, this can lead to underused resources who must now focus on time-consuming, repetitive tasks.
The value of STREAMLINE is very apparent as it removes the need for claim adjusters to make these follow ups and can be configured to update the claim file, send customized notices to the customer with REPORT, close the claim in your core claims system and send a closed claim letter to your customer.
More About Metromile’s Digital-First Touchless Claims Platform
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E2E Theft Loss Automation
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Experience the Power of Claims Automation
The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.