Use Cases

See how our advanced claims management software is transforming insurance

Metromile Enterprise solutions solve the most time-consuming, waste-generating, ROI-impacting issues in the industry. Discover how our sophisticated software streamlines claims management for insurance companies and customers.

Loss Scene Photos Assignment

Automate the task to request and assign a vendor or customer to collect and upload photos of the scene of an accident with the click of a button.

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Total Loss Settlement Offer

Entrust customers to choose their own total loss settlement option digitally and connect this back to the claim adjuster, removing the need for call attempts, voicemails and long hold times.

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Payment Automation

Modernize your payment verification, improve your profitability. Metromile’s claims automation software streamlines the path from payment request to disbursement.

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Claim Document Requests

Metromile insurance document automation puts complete, comprehensive sets of claims evidence right at your adjusters’ fingertips.

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Auto Repair Shop

Help your customers find the right repair shop in a matter of minutes. Metromile’s user-friendly automated claims software connects your customers to the ideal repair partner with just a few clicks.

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Loss Mitigation Prediction & Assignment

Minimize risk by mitigating further damage. Metromile’s advanced loss mitigation software uses self-serve functionality to accelerate the timeline, from event to cleanup.

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Personal Accident

Metromile’s straightforward touchless claims process keeps customers informed and in control while filing their personal accident claim.

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Auto Rental

Help your customers get into the right rental car even faster. User-friendly, automated scheduling tools help customers select a rental company and arrange for pick-up.

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Claims Fraud Investigation

Use anti-fraud AI to detect claims fraud quickly, minimize investigator workload, and reduce payouts on fraudulent claims.

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Direct Claim to Cash

Deploy an automated, touchless solution to predict at FNOL if an auto loss meets the appropriate criteria to offer a cash settlement, then issue payment automatically through our claims software.

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TPA Claim Filing

Enable customers, claimants, agents, and vendors to easily report a claim online. TPA Claim Filing automatically interprets, segments, and assigns claims to the appropriate internal or external party.

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Optimizing the Touchless Claims Experience from the Ground Up

As a pioneer in touchless claims, we built the digital-first claims automation platform that is revolutionizing insurance. Leverage light-weight, cloud-based P&C insurance software to transform the way you process claims.

Lower costs

Our AI-based platform allows you to reduce claims leakage and $LAE while reducing fraud losses.

Close claims faster

Automation fast-tracks the claims process and delivers a more efficient workflow for your adjusters.

Delight customers

Our self-service platform lets customers self-report and check claim status on their time and terms.

Streamline workflow

“Virtual” claim handler performs routine, repetitive tasks, allowing your staff to focus on more challenging work.

Empower staff

Our low-code, cloud-based platform makes it easy for non-technical staff to configure the platform without extensive coding.

Integrate easily

Our technology is designed to integrate seamlessly with existing policy & claim management systems and telematics.

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Claims Automation Learning Center

Blog

Policyholders Want Choice and Transparency in Claim Payments

Improved claims handling is key to the customer retention Handling insurance claim payments with responsiveness and speed is critical for increasing retention with policyholders. Insurance carriers choose Guidewire Cloud‘s robust platform to deliver improved claims handling experiences. However, many Guidewire customers are struggling to find a solution for claim payments handling. Historically, an out-of-the-box solution […]

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Blog

Catching Fraud: Why Insurers Should Consider Machine Learning

According to the Insurance Information Institute, insurance fraud accounts for nearly 10% of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year. Ten percent is a stunningly large loss driver that is often under-captured, and it hurts carriers’ bottom line by billions of dollars every year. Looking on the bright side, […]

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Blog

How Metromile STREAMLINE Intelligent Process Automation Compares to Robotic Process Automation (RPA)

In the insurance industry, intelligent process automation and robotic process automation can optimize business processes and increase workforce productivity and efficiency. The result is a great customer experience and improved operational efficiency. But the devil is in the details. What is robotic process automation (RPA)? Robotic process automation (RPA) uses software or so-called robots to […]

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Blog

5 Things Insurers Should Know to Maximize the Success of Their Automation Technology Project

P&C insurers are grappling with massive headwinds: a low-interest economic environment, new competitors, and rapidly evolving technology. Insurance executives can turn to automation to save costs and improve the efficiency of their business. Consider implementing these five fundamental principles to drive more value from technology. 1. Understand your status quo very well.  Before getting started […]

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Blog

Here’s How Insurers Can Use Automation to Innovate Their Operations

Metromile Enterprise’s claims innovation expert, Matthew Walsh Matthew Walsh spent his career in the insurance industry, managing complex claims, including exotic vehicles, motorcycles, and high-cost losses. He was most recently the director of claims innovation at Metromile, where he focused on automating claims, digitizing the first notice of loss, improving fraud tools and detection, promoting […]

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Blog

Digitizing FNOL is the First Step in Improving a Claims Journey

  Insurance companies make an unspoken promise to their customers: we’ll be there when you need us. Unfortunately, when it comes time to deliver, many policyholders ultimately don’t believe insurance companies are fulfilling this promise. According to Accenture, 41% of policyholders who submit a claim are likely to switch insurance companies within a year. The […]

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Experience the Power of Claims Automation

The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.