Use Cases

See how our advanced claims management software is transforming insurance

Metromile Enterprise solutions solve the most time-consuming, waste-generating, ROI-impacting issues in the industry. Discover how our sophisticated software streamlines claims management for insurance companies and customers.

Setting Reserves

Automatically generate appropriate reserve amounts using business rules based on estimated vehicle or property damage input into your core claims system.

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Schedule Appraisal

Most customers have never experienced an auto loss so, after an accident, there is a lot of information to absorb and multiple steps they must do in order to get their vehicle appraised and repaired.

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Board Up & Tarping Prediction & Assignment

When it comes to wind, tree and other storm-related losses, it can be difficult for your customers to know who to call in the event a tree falls on the property, a window breaks or the roof starts to leak, especially if this happens in the middle of the night.  

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Total Loss Prediction and Process

Benefit from machine learning to predict if a vehicle accident is a total loss. Use automated solutions to initiate a smooth process of coordinating rental, repairs, and claim processing.

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Digital FNOL for Personal Lines

REPORT (Dynamic First Notice of Loss) enables Insurance Carriers to offer 24/7 access to critical services and the ability to file claims digitally from web or mobile. Digital FNOL for personal lines transforms claim intake by providing an end-to-end digital omnichannel claims experience, thereby enabling carriers to cut costs and settle claims quicker.

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Repair Shop Scheduler & Rental Reservation

Reinvent the way your customers schedule auto repair shops and reserve their rental vehicle all from the tips of their fingers. STREAMLINE and REPORT provide a self-serve experience for your customers, eliminating the hassle of coordinating multiple steps in the claims process over the phone and driving a better customer experience.  

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Payment Preference Request

Allow automation to verify your customer’s payment preferences without the need for time-consuming phone tag, voicemails and manual emails.

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Police & Fire Report Requests

Automate the request for a police and/or fire report through API calls and without the need to fill in multiple claim-related inputs.  

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Auto Close – No Response

Take the job of status follow ups, voicemails and emails from non-responsive customers out of your claim adjuster’s workday and automate these steps that can lead to an automated closure of a claim with the file noted and a closed claim letter sent to your customer.  

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Vehicle Damage Photo Request

Automate the request for vehicle damage photos and remove the need for claim adjusters to make multiple attempts for vehicle damage photos, including the initial request, reminders, and documentation of each step in between.

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Vehicle Photo Estimate

Not all vehicles need an appraisal to estimate damages. Automate the assignment, status update and completion of photo-driven estimates.  

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Salvage Document Collection

Expedite the total loss process by automating the process of collecting the customer’s signature and the manual task of sending the document(s) to the salvage company, saving time and costs.  

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Optimizing the Touchless Claims Experience from the Ground Up

As a pioneer in touchless claims, we built the digital-first claims automation platform that is revolutionizing insurance. Leverage light-weight, cloud-based P&C insurance software to transform the way you process claims.

Lower costs

Our AI-based platform allows you to reduce claims leakage and $LAE while reducing fraud losses.

Close claims faster

Automation fast-tracks the claims process and delivers a more efficient workflow for your adjusters.

Delight customers

Our self-service platform lets customers self-report and check claim status on their time and terms.

Streamline workflow

“Virtual” claim handler performs routine, repetitive tasks, allowing your staff to focus on more challenging work.

Empower staff

Our low-code, cloud-based platform makes it easy for non-technical staff to configure the platform without extensive coding.

Integrate easily

Our technology is designed to integrate seamlessly with existing policy & claim management systems and telematics.

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Claims Automation Learning Center

Blog

Policyholders Want Choice and Transparency in Claim Payments

Improved claims handling is key to the customer retention Handling insurance claim payments with responsiveness and speed is critical for increasing retention with policyholders. Insurance carriers choose Guidewire Cloud‘s robust platform to deliver improved claims handling experiences. However, many Guidewire customers are struggling to find a solution for claim payments handling. Historically, an out-of-the-box solution […]

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Catching Fraud: Why Insurers Should Consider Machine Learning

According to the Insurance Information Institute, insurance fraud accounts for nearly 10% of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year. Ten percent is a stunningly large loss driver that is often under-captured, and it hurts carriers’ bottom line by billions of dollars every year. Looking on the bright side, […]

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How Metromile STREAMLINE Intelligent Process Automation Compares to Robotic Process Automation (RPA)

In the insurance industry, intelligent process automation and robotic process automation can optimize business processes and increase workforce productivity and efficiency. The result is a great customer experience and improved operational efficiency. But the devil is in the details. What is robotic process automation (RPA)? Robotic process automation (RPA) uses software or so-called robots to […]

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5 Things Insurers Should Know to Maximize the Success of Their Automation Technology Project

P&C insurers are grappling with massive headwinds: a low-interest economic environment, new competitors, and rapidly evolving technology. Insurance executives can turn to automation to save costs and improve the efficiency of their business. Consider implementing these five fundamental principles to drive more value from technology. 1. Understand your status quo very well.  Before getting started […]

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Here’s How Insurers Can Use Automation to Innovate Their Operations

Metromile Enterprise’s claims innovation expert, Matthew Walsh Matthew Walsh spent his career in the insurance industry, managing complex claims, including exotic vehicles, motorcycles, and high-cost losses. He was most recently the director of claims innovation at Metromile, where he focused on automating claims, digitizing the first notice of loss, improving fraud tools and detection, promoting […]

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Digitizing FNOL is the First Step in Improving a Claims Journey

  Insurance companies make an unspoken promise to their customers: we’ll be there when you need us. Unfortunately, when it comes time to deliver, many policyholders ultimately don’t believe insurance companies are fulfilling this promise. According to Accenture, 41% of policyholders who submit a claim are likely to switch insurance companies within a year. The […]

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Experience the Power of Claims Automation

The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.