Use Cases

See how our advanced claims management software is transforming insurance

Metromile Enterprise solutions solve the most time-consuming, waste-generating, ROI-impacting issues in the industry. Discover how our sophisticated software streamlines claims management for insurance companies and customers.

Property Damage from Vehicle(s)

Offer a full end to end claims experience, including subrogation and reimbursement of deductible, for property loss types that have a high predictability of recovery.

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Scheduled and Valuable Personal Property Claims

Allow customers to be empowered in their claims process to choose the settlement option that’s right for them and expedite claims where coverage is predefined in an endorsement.

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E2E Theft Loss Automation

Allow claim adjusters to focus more on high-value, complex claims and let our platform perform concise investigations, keep the customer informed at every step, and execute claim processing and settlement for claims that are eligible for straight through processing.

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E2E Water Loss Automation

Fast track one of the most common and high-volume property loss types to expedite the claims process, improve claim lifecycle, and reduce loss adjustment expenses.

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Underwriting – Auto Inspections

Automatically identify when an appraisal is required and guide your customers through the steps to schedule and complete appraisals.

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Underwriting – Property Inspections

After policy bind or for an upcoming policy renewal, a customer may be selected for an internal or external inspection. STREAMLINE and REPORT have the capabilities to identify that an automated process should begin to inform and update your customers when an inspection is needed, communicate with the customer when the property needs to be […]

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Property Settlement Approvals

Customers want to get paid fast. Don’t delay the payment process any longer. With STREAMLINE, payment approvals can be automated and business rules you define can be added to ensure the proper approvals are obtained prior to issuing out payment on a claim.  

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Total Loss Assignment Package

Utilize a “one-stop-shop” for configuring all vendors in the event of a loss – without the need for adjuster involvement. Total Loss Assignment Package is based on state- and LOB rules set by you.

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Bylaw Document Requests

When an insured is part of an HOA, the bylaws will determine whether coverage for a direct loss to the property falls under the insured’s policy or the master building policy. STREAMLINE and REPORT are your solutions to generate and manage these requests without the need for claim adjuster intervention.

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Business Rule Validation

Design low-code business rules that enable your claims team to run automated business rules, allowing for higher closing ratios in less time.

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Treatment Authorization

Take the need to review and approve medical treatment authorizations out of the hands of your claim adjusters and into the management of STREAMLINE’s automation tool.  

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ALE Assignment

More often than not, customers who file a property claim are doing so for their first time. After a property loss that causes the insured’s property to be unlivable, you want the customer to know they have options and coverage to get them in a safe place while their property is being assessed and repaired. […]

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Optimizing the Touchless Claims Experience from the Ground Up

As a pioneer in touchless claims, we built the digital-first claims automation platform that is revolutionizing insurance. Leverage light-weight, cloud-based P&C insurance software to transform the way you process claims.

Lower costs

Our AI-based platform allows you to reduce claims leakage and $LAE while reducing fraud losses.

Close claims faster

Automation fast-tracks the claims process and delivers a more efficient workflow for your adjusters.

Delight customers

Our self-service platform lets customers self-report and check claim status on their time and terms.

Streamline workflow

“Virtual” claim handler performs routine, repetitive tasks, allowing your staff to focus on more challenging work.

Empower staff

Our low-code, cloud-based platform makes it easy for non-technical staff to configure the platform without extensive coding.

Integrate easily

Our technology is designed to integrate seamlessly with existing policy & claim management systems and telematics.

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Claims Automation Learning Center

Blog

Policyholders Want Choice and Transparency in Claim Payments

Improved claims handling is key to the customer retention Handling insurance claim payments with responsiveness and speed is critical for increasing retention with policyholders. Insurance carriers choose Guidewire Cloud‘s robust platform to deliver improved claims handling experiences. However, many Guidewire customers are struggling to find a solution for claim payments handling. Historically, an out-of-the-box solution […]

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Blog

Catching Fraud: Why Insurers Should Consider Machine Learning

According to the Insurance Information Institute, insurance fraud accounts for nearly 10% of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year. Ten percent is a stunningly large loss driver that is often under-captured, and it hurts carriers’ bottom line by billions of dollars every year. Looking on the bright side, […]

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Blog

How Metromile STREAMLINE Intelligent Process Automation Compares to Robotic Process Automation (RPA)

In the insurance industry, intelligent process automation and robotic process automation can optimize business processes and increase workforce productivity and efficiency. The result is a great customer experience and improved operational efficiency. But the devil is in the details. What is robotic process automation (RPA)? Robotic process automation (RPA) uses software or so-called robots to […]

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Blog

5 Things Insurers Should Know to Maximize the Success of Their Automation Technology Project

P&C insurers are grappling with massive headwinds: a low-interest economic environment, new competitors, and rapidly evolving technology. Insurance executives can turn to automation to save costs and improve the efficiency of their business. Consider implementing these five fundamental principles to drive more value from technology. 1. Understand your status quo very well.  Before getting started […]

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Blog

Here’s How Insurers Can Use Automation to Innovate Their Operations

Metromile Enterprise’s claims innovation expert, Matthew Walsh Matthew Walsh spent his career in the insurance industry, managing complex claims, including exotic vehicles, motorcycles, and high-cost losses. He was most recently the director of claims innovation at Metromile, where he focused on automating claims, digitizing the first notice of loss, improving fraud tools and detection, promoting […]

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Blog

Digitizing FNOL is the First Step in Improving a Claims Journey

  Insurance companies make an unspoken promise to their customers: we’ll be there when you need us. Unfortunately, when it comes time to deliver, many policyholders ultimately don’t believe insurance companies are fulfilling this promise. According to Accenture, 41% of policyholders who submit a claim are likely to switch insurance companies within a year. The […]

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Experience the Power of Claims Automation

The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.