PORTAL: CUSTOMER PORTAL

Deliver unprecedented convenience with a powerful, all-in-one insurance portal solution

Metromile’s PORTAL is a user-friendly, 24/7 digital solution for insurance customers and claims agents to remain involved throughout a claim’s life cycle.

Empower customers

PORTAL keeps customers informed about claim status by providing real-time, 24/7/365 visibility and clear prompts for required action. Customers can use PORTAL to file claims, respond to action items on existing claims, see status updates on active claims, upload supporting documentation, and initiate communication with responsible parties. Information requests are delivered using the customer’s preferred communication method, resulting in lower incoming call volume and more timely responses.

Faster claims resolution

Because our insurance portal solution was developed by active industry professionals, the software addresses the practical, real-world needs of claims agents. The system mirrors the claims workflow, prompting customers to submit information in a specific order and enabling claims agents to see, at-a-glance, which information is missing or incomplete. Robust communication and tracking tools keep claims moving forward, leading to faster resolution and higher ROI.

Seamless experience

Customize PORTAL to match the look and feel of your brand, creating a consistent experience for your customers at every stage. PORTAL easily integrates with your downstream core claim management system, other third-party solutions, and our own sophisticated claims automation system, STREAMLINE.

Experience the Power of Claims Automation

The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.