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5 Practical Steps For Successfully Deploying Automation In Your Claims Organization

Heightened catastrophe losses, increased competition, a low-interest-rate environment, soft market conditions and the ongoing Covid-19 pandemic continue to pressure premium growth and profit margins for P&C insurers. As a result, reducing operational expenses and improving customer experience are at the very top of seemingly every insurers’ agenda. A recent Intelligent Insurer survey indicates P&C insurance executives rank “improving customer experience” as their top long-term strategic challenge. To improve top and bottom lines simultaneously, insurers should consider focusing on customer satisfaction and transforming business operations to be more nimble and efficient.