Platform

Advanced claims technology in a single touchless platform

Our sophisticated, low-code claims platform was developed by insurance experts and pressure-tested in real-world scenarios from our own insurance company, Metromile. Leveraging AI/ML, BPM, decision rules, and other advanced technologies and techniques, we've made these business-line-agnostic technology solutions available to other insurers who recognize the value of simplifying and streamlining the claims process.

Responsive, reliable end-to-end automation is finally here.

Free up your claims adjusters to focus on high-value activities requiring human attention instead of wasting time performing mundane tasks. Metromile’s advanced claims technology solutions conform to your unique business workflow to maximize operational efficiency, accelerate claim resolution, and exceed your customers’ expectations.

Support the full claims lifecycle for any line of business

Digitize and automate your complete claims processes using four fully integrated platform components. Use REPORT, a dynamic first notice of loss (FNOL) engine, to capture policyholder and loss information. DETECT, AI-powered fraud detection, surfaces suspicious claims irregularities. Improve customers’ ability to schedule necessary repairs and services with PORTAL, an advanced digital self-service interface. Finally, use STREAMLINE to deploy end-to-end automation of claims handling from triage, claimant communication, and payments.

Go live in months, not years

Our low-code approach and white-label solution mean your team can initiate or scale a touchless claims experience more quickly. Metromile’s advanced claims technology fast-tracks roadmaps and eliminates the need for expensive systems implementations by providing self-service, cloud-based products that enable you to model user interfaces, integrate machine learning models, and automate processes – without writing code.

Easily integrate with your existing enterprise solutions

All four of our core products are part of a cloud-based, SaaS solution and can be easily integrated with your existing tech stack. Straightforward API integration means you can initiate a gradual switchover to a 100% touchless or partial-touch solution with minimal disruption to your existing workflow.

Delight your customers

Web-enabled self-serve tools provide greater convenience for customers who expect instant responsiveness, 24/7. Customizable, fully-branded digital CX delivers a seamless claims experience that reflects your brand values and personality, with no adjuster involvement.

Explore Our Claims Automation Learning Center

Auto Rental

Help your customers get into the right rental car even faster. User-friendly, automated scheduling tools help customers select a rental company and arrange for pick-up.

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Auto Repair Shop

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Claim Document Requests

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See Metromile Automated Solutions in Action

Blog

Policyholders Want Choice and Transparency in Claim Payments

Improved claims handling is key to the customer retention Handling insurance claim payments with responsiveness and speed is critical for increasing retention with policyholders. Insurance carriers choose Guidewire Cloud‘s robust platform to deliver improved claims handling experiences. However, many Guidewire customers are struggling to find a solution for claim payments handling. Historically, an out-of-the-box solution […]

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Blog

Catching Fraud: Why Insurers Should Consider Machine Learning

According to the Insurance Information Institute, insurance fraud accounts for nearly 10% of the property and casualty insurance industry’s incurred losses and loss adjustment expenses each year. Ten percent is a stunningly large loss driver that is often under-captured, and it hurts carriers’ bottom line by billions of dollars every year. Looking on the bright side, […]

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Blog

How Metromile STREAMLINE Intelligent Process Automation Compares to Robotic Process Automation (RPA)

In the insurance industry, intelligent process automation and robotic process automation can optimize business processes and increase workforce productivity and efficiency. The result is a great customer experience and improved operational efficiency. But the devil is in the details. What is robotic process automation (RPA)? Robotic process automation (RPA) uses software or so-called robots to […]

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Blog

5 Things Insurers Should Know to Maximize the Success of Their Automation Technology Project

P&C insurers are grappling with massive headwinds: a low-interest economic environment, new competitors, and rapidly evolving technology. Insurance executives can turn to automation to save costs and improve the efficiency of their business. Consider implementing these five fundamental principles to drive more value from technology. 1. Understand your status quo very well.  Before getting started […]

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Blog

Here’s How Insurers Can Use Automation to Innovate Their Operations

Metromile Enterprise’s claims innovation expert, Matthew Walsh Matthew Walsh spent his career in the insurance industry, managing complex claims, including exotic vehicles, motorcycles, and high-cost losses. He was most recently the director of claims innovation at Metromile, where he focused on automating claims, digitizing the first notice of loss, improving fraud tools and detection, promoting […]

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Blog

Digitizing FNOL is the First Step in Improving a Claims Journey

  Insurance companies make an unspoken promise to their customers: we’ll be there when you need us. Unfortunately, when it comes time to deliver, many policyholders ultimately don’t believe insurance companies are fulfilling this promise. According to Accenture, 41% of policyholders who submit a claim are likely to switch insurance companies within a year. The […]

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Experience the Power of Claims Automation

The time is now. See how our top-rated automation platform transforms the claims experience for your customers, staff, and business. Request a demo today.